SOFTWARE: Upgrading the Watchmon Firmware
Make sure you update to the latest WatchMon firmware, this is a very important procedure.
When firmware and software don't match this can trigger READ ONLY MODE
Caution: Make sure that the external peripheral systems will be ok when the system restarts. The system will go offline and then re-start, if there are critical contactor devices that must remain energised additional measures must be made by you to prevent the disruption of power.
Step 1 - Open the program. There are several ways to get to this
Within the WatchMonToolkit application navigate to the Tools Menu, then select the Firmware Updater
Note: other methods listed in addendum below
Step 2 – Select the Device Firmware you would like to update
For example select (i.e. WatchMonPlus - WM5) may already be defaulted if you have a active connection
Step 3 - Verify no active Toolkit sessions are running
the updater will attempt to close all other sessions to ensure a dedicated connection to the USB port for the firmware update.
Once verified the checkbox will be ticked for Task 1
Step 4 - Run the upgrade process
sub step #1 - Make sure to select the correct Target Image for your hardware product
sub step #2 - Select the correct COM port, If it is not listed check your cabling, etc..
sub step #3 - Press the Upgrade Button
A window will pop up showing the download is in progress
The writing status will progress to 100% and the window will close automatically.
4. When finished
Press Toolkit to close the updater and start the normal technician software
This covers the process of when all the steps assuming all will go according to plan.
Troubleshooting - Recovery of non-responding device
There are a number of scenarios when this applies, due to when a previous update was interrupted part way through the process.
- After Factory erase when there is no program is installed on device
- Device is not responding to USB enquires (various reasons including missing windows USB driver)
- Device already has a Newer Release than what the firmware installer would install
- Wrong Target image is different to the responding attempt (i.e. attempting a WM5 firmware onto a MM8)
The other rejection reason that should not be forced unless directed by the Batrium support team.
- Device has Already been Updated so no action required
You choose to do a Forced firmware update, this is available from Software version 2.15 onwards.
Step 1 - From the Firmware updater click on the COG
Step 2 - Changed Configuration option Forced Override to ON then press OK
3. Continue with Upgrade process documented above.
Troubleshooting - Mis-matched firmware versions to hardware
If the device shows RED / WHITE blinking of the Operating Status
Wrong version installed install the correct version you will likely need to force the update
If problem continues contacted Batrium support
Alternative methods to launch the Firmware ESP32 Updater
Method 1 - Chart setup checklist.
Within Toolkit charting click on the Setup Checklist
Method 2 - Status icon at bottom of application
Within WatchMonToolkit click on the Status icon at bottom of application hover tooltip displays "Firmware upgrade required"
Method 3 - Windows Start Menu
via Windows Start Menu -> Batrium -> WatchMon4 ESP32 Updater